The site looks great and you should definitely check it out. If you haven’t set up a profile, be sure to do so. Then sit back and relax as you receive sizzling email sale alerts that will help you look great and save money.

After stirring up some controversy when I had a reader guest post her review of Editors’ Closet, I posted a follow-up article when I was contacted by the team at this sample sale website who wanted to clear the air and address customers’ concerns.

I still receive comments on that older blog post, some of them complaints. But, I thought it might be beneficial if readers could get my own personal opinion of what it’s like to shop at Editors’ Closet. I placed my first Editors’ Closet order in January.


To begin with, I had $15 worth of credit at Editors’ Closet from referred customers who made purchases at the site after receiving an invitation from me to join. I selected to shop for accessories and I discovered some crystal-adorned leather cuffs from a brand called Rock & Bone (not to be confused with Rag & Bone). I chose a black cuff with black crystals, and with my credit, I paid an additional $29 to cover the difference and shipping, which was $9. I wish the shipping was a little lower, but at least it’s not $12, like at Gilt.com.


After placing my order I received an email stating the item would be shipped within 7-10 days. Note that I said shipped. The email didn’t say that I would receive it in 7-10 business days, but that it wouldn’t leave the warehouse for another 7-10 business days. So, I knew I had to be patient and guessed it would be about two weeks before I received my cuff.


Sure enough, two weeks later I received my cuff, along with a dust bag for me to store it in, which I didn’t expect and was pleasantly surprised. I love my cuff. The leather is super soft and it’s a well-made piece. None of the crystals are loose nor have fallen off. Until I purchased this piece, I had never heard of Rock & Bone. But, I am quite happy with my cuff. And, I’m satisfied with my Editors’ Closet experience. In fact, my cuff made it as part of an Outfit of the Week.


Would I recommend Editors’ Closet to others and will I go back to make another purchase? Yes. But I would also mention that shipping is a little high and patience is required. Otherwise, I think Editors’ Closet is just as acceptable as any other sample sale website. But… my favorites are still Gilt.com, RueLaLa.com and Hautelook.com. That hasn’t changed.

Rock & Bone leather cuff with crystals.

FREE GROUND SHIPPING on all orders over $100.

Since then, many comments have been left at this particular blog post by other readers who wish to share their own experiences with Editors’ Closet, some bad and some satisfactory. The biggest complaint is lack of follow up, such as a confirmation email and/or tracking number. However, readers also began to question the authenticity of the products they received from Editors’ Closet.

I never received confirmed information that there was any validity to the concern and one reader left a comment confirming the products she received were, in fact, authentic. Her complaint was a slow refund process.

Keeping in mind that I have a background in retail marketing, I have to say that I was skeptical of the notion that Editors’ Closet sells counterfeit products. Based on my professional experience and knowledge of the retail and fashion industry, it would be impossible for Editors’ Closet to remain in business if in fact the site was selling fake merchandise. Fake merchandise is usually sold in a more anonymous and under-the-radar setting, such as in a back alley, out of the trunk of someone’s car, via Craigslist or, of course, on Ebay.

Just recently, I was contacted by the Vice President of Sales at Editors’ Closet who discovered the blog post reviewing the site and the many, many comments left. Rather than be defensive or demand I take the blog post down, he was instead courteous, professional and showed much concern over the issues raised at Lollie Shopping in regards to Editors’ Closet. And, he addressed the following:

1. All products sold at Editors’ Closet are guaranteed authentic. Editors’ Closet is an authorized dealer for all brands sold at the website.
2. The customer service issues have been recognized. Editors’ Closet has encountered tremendous growth in the two years since they began and they are constantly working to improve their service. However, if you do encounter an issue, please do not hesitate to call the Editors’ Closet customer service line at 888-864-5750.

I was very surprised to hear from Editors’ Closet and impressed with their interest in the posted review and comments left by other readers. I do believe the company to be trustworthy and professional, yet, I do believe some improvement is needed in order to increase the overall satisfaction of every customer who shops at Editors’ Closet.

After contacting me and assuring me they have every intention of improving their service, I also believe there is hope and that we will indeed see a change for the better. In fact, I plan on finally giving Editors’ Closet a try. After all, I have $15 worth of coupons I earned from sending out invitations to join the site when they first opened. I’ll keep you posted.

Thank you to everyone who posted comments about their experiences. Please continue to let me know how your shopping experiences are at Editors’ Closet.

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